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    Cancellation of a transaction in accordance with the Consumer Protection Regulations (Cancellation of a Transaction), 2010-771 and the Consumer Protection Law, 1981-1981.

    • Above the amount of 3,000 NIS, a credit will be given for the return of the jewelry within two days from the day of purchase in accordance with the Consumer Protection Law.
    • A transaction for the purchase of jewelry, the price of which does not exceed NIS 3,000, can be canceled from the day of purchase until the end of two business days.
    • Transaction cancellation fee: 5% or NIS 100 (whichever is lower)

    Cancellation of a transaction will not apply to items made especially for the consumer. and no monetary credit will be received.

    Ben David Jewelry cannot guarantee that there will not be any mistake in the details that appear on the website, and we would also be happy if you contact us if you believe that there is any mistake in the products and/or in their description via the “Contact” button or by phone – 04-959-3311

    • Some of the products that can be purchased through the site are jewelry with a personal design according to the customer’s request (such as engravings, name jewelry and personal design) in light of the fact that the item is made according to the customer’s request – it will not be possible to return it, the customer is asked to make sure that the order corresponds to his requests, in regards to his measurements and the details of the product from all that is implied before the approval of the final execution of the work.
    • In addition, Ben David Jewelry makes every effort to provide you with the highest level of jewelry, therefore it cannot guarantee that every item listed on the website will be in stock immediately, and it may take between 3-14 additional business days to produce the requested item.
    • It will be clarified that there is no right of cancellation and/or return for items that are produced with a personal design, and it is not possible to return a product that is specially made and customized for the customer, except in cases where it is a defective product . Detract from Ben David Jewelry’s right to cancel the order due to the nature of the item and at the same time credit the customer with the full amount.
    • You can return the jewelry in its original packaging, if it has not been used within 14 days of receiving it.
    • We will be happy to offer another piece of jewelry instead, or a credit for future redemption on the site.

    In any case, if there is any urgent need – contact us and we will be happy to help.

    Ben David Jewelry does everything in its power to make sure that the information about items appearing on the website is as accurate as possible. However, sometimes there are mistakes made in good faith regarding the details and information about the products as they appear on the website, and therefore before purchasing the product you must read the details and ingredients of each product. If the user is provided with a product that does not match its description on the website, you can contact us and coordinate the return of the product free of charge.

    Slight adjustments to the ordered product may be necessary due to various technical limitations and there may be a slight deviation in the dimensions of the ordered product. It will be clarified that in such a case there will not be a discrepancy between the product ordered and the product received.

    Ben David Jewelry recommends checking that the customer has received the items that match the order he placed. If there is a discrepancy between the products ordered and the products actually received (for example, the color of the item does not match the color ordered), the customer must notify Ben David Jewelry within three business days of the discrepancy. As long as no notification has been received within the defined time period, we will assume that the customer has approved the item and there is a match between the item ordered and the item received.

    Canceling a transaction and returning products (costing up to NIS 3,000) in the garden can and will be done within a period of up to 14 days from the date of receiving the order. In order to cancel the transaction, one must contact 04-959-3311 and inform him of his wish to cancel the transaction. After receiving the orderer’s cancellation notice as long as it is done within the defined time period, Ben David Jewelry will coordinate with the customer the way to return the product. The responsibility for the method of returning the products is the responsibility of the customer and at his expense.

    If it is necessary to return / exchange / repair a product to the store for any reason, the payment for return shipping will be made by the customer.

    Return or exchange of an item will be accepted with an invoice only*

    Upon receipt of the returned products to Ben David Jewelry and after checking the condition of the returned items and confirming their correctness, Ben David Jewelry will return the purchase price to the customer, while Ben David Jewelry may, at its discretion and subject to the provisions of the law, charge a cancellation fee of up to 5% of the value of the product ordered Canceled or NIS 100, whichever is lower.

    The provisions of this section regarding cancellation fees shall not apply to a cancellation requested due to a defect in the ordered product in accordance with the provisions of the Law on Liability for Defective Products.

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